Support

How can we help you?

Onboarding & implementation

When you start your subscription, Routix may provide onboarding support to help you get started with the Platform. This may include, but is not limited to, guidance sessions, configuration support, and instructional materials.

Any onboarding, training, or implementation services are provided on a best-effort basis and may vary depending on the Customer's needs, subscription type, and availability. No specific onboarding activities, timelines, or outcomes are guaranteed unless explicitly agreed in writing.

• Initial guidance sessions to discuss goals and configuration.
• Assistance with setting up organization, branches, and user roles.
• Training for administrators and key users.
• Instructional materials and documentation.
• Support for integrations with third-party systems.

Response times

Routix aims to provide timely and reliable support during business days. Response times are indicative only and depend on the nature and complexity of the request.

The following response times are target response times and do not constitute guaranteed service levels. No rights can be derived from these response times unless explicitly agreed in a separate Service Level Agreement (SLA).