Support

Our team is here for you — at the start, with questions, and during daily use. Reach us via the portal, chat, or email.

How can we help you?

Submit a ticket, track status, and view previous requests at support.routix.com.

Ask your question directly via chat in the Routix application. Available on business days.

Send your question to support@routix.com. We respond on business days within one business day.

Guides, release notes, and instructional videos for all modules and user roles.

When you start your subscription, we guide you step by step. This way you work quickly and confidently with Routix.

Kick-off session with your account manager to establish goals and configuration.
Setup of your organization, branches, and user roles.
Tailored training for administrators and key users.
Instructional materials and videos for drivers and planners.
Technical support for integrations with ERP, telematics, and accounting.

We aim for fast and reliable support. Your request is always handled on business days.

Critical< 4 hours

Production completely down or unusable.

High< 1 business day

Core function limited, workaround possible.

Normal< 2 business days